A user-friendly mobile application for self-service.
The value of customer self-service in the digital age has increased significantly. It is no longer a nice-to-have tool since above 70% of customers expect self-service applications on the company websites. They want their questions answered and their problems solved quickly. The longer you respond, the worse for you. So as to be competitive in a tight business environment you must have a self-service application that delivers a great customer experience – the one that provides consistency across all communication channels, allows them for the on the go access, is reliable and of course user-friendly.
To increase the satisfaction of T-Mobile customers, we implemented an effective mobile application that provides management functionality on their own accounts.
The fundamental challenge of this project was to provide a highly efficient and useful application. The scope of the projects included:
/ initial activities like the design of functionality and layout of the application as well as an implementation of the mobile application and its integration with domain-specific systems,
/ application was to be available on all mobile platforms: iOS, Android, Windows Phone,
/ integration with many core business backend systems over the EAI,
/ strong emphasis on usability and excellent design.