How UX can save lives?
System Disaster Charter for International Charter for Space and Major Disasters supports the process of collection, delivery, and remote sensing data processing for crisis management services. The system is activated in the event of natural disasters such as cyclones, tornadoes, earthquakes, volcanic eruptions, fires, technical failures, including pollution by oil and toxic radioactive substances. Due to the critical nature of the support, the application is available 24 hours a day 7 days a week. The Charter brings together 22 entities from around the world, including space agencies such as French CNES, Indian ISRO, Russian ROSKOSMOS, German DLR or Chinese CNSA. Although its mandate only requires the provision of satellite data quickly and at no cost, the Charter members often collaborate with other value-adding agencies for data analysis and interpretation.
The European Space Agency decided to modernize the portal so as to make it even more efficient. The project was carried out by Eversis in cooperation with Airbus Defence and Space.
Eversis was responsible for designing and implementing major changes which improved the ergonomics of the user’s interface and automation of tasks related to the remote sensing. Since the system is used in extreme situations in which time and precision matter, the main challenge was to design the interface the way its use would be not only simple and stable but also all complex tasks would be fully automated.
As a result, faced with a major emergency, rescue and relief organisations that are armed quickly with reliable and accurate information are better equipped to save lives and limit damage to property, infrastructure and the environment. In October 2017, ESA took over this role for the sixth time and is responsible for ensuring that the Charter’s policies and rules are respected, and for developing partnerships.